Shipping policy

Shipping Policy – Soft Wall Studio

Last Updated: 2/16/2026

1. Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays) after payment confirmation.

Orders placed after 3:00 PM may be processed the following business day.

You will receive a shipping confirmation email with tracking information once your order has shipped.

2. Shipping Methods & Delivery Estimates

Delivery times vary depending on destination and shipping method selected at checkout.

Estimated delivery timeframes provided at checkout are estimates only and are not guaranteed.

Soft Wall Studio is not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on order size, weight, and destination.

Original shipping charges are non-refundable in the event of a return.

4. Large & Commercial Orders

Large or bulk wallpaper orders may require freight shipping.

In such cases, customers may be contacted to confirm shipping arrangements and associated costs prior to dispatch.

5. Damaged or Lost Shipments

Customers must inspect all packages upon delivery.

If a package arrives damaged, please photograph the packaging and contents immediately and notify us within 48 hours of delivery.

Soft Wall Studio is not responsible for packages lost, stolen, or delayed after confirmed delivery by the carrier.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Soft Wall Studio is not liable for orders shipped to incorrectly entered addresses.

Additional shipping charges may apply to reship returned packages.

7. International Shipping

International shipping availability and rates vary by destination.

Customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

Soft Wall Studio is not responsible for customs delays.